Raxi Win - Privacy Policy

Information We Collect

Personal and Identity Data

When you register on raxiwinregister.in.net, Raxi Win collects personal identification data required for account creation and regulatory compliance. This includes your full name, date of birth, residential address, email address, registered mobile number, and a government-issued identity document such as an Aadhaar card, PAN card, or Voter ID, as mandated by Indian KYC norms applicable to online gaming platforms.

Financial and Payment Data

To process deposits and withdrawals securely, we collect your preferred payment method details. This encompasses UPI Virtual Payment Addresses (VPAs) linked to services such as PhonePe, Google Pay (GPay), or BHIM, net-banking account references, and digital wallet identifiers. Full debit or credit card numbers are never stored on Raxi Win's servers; all card transactions are tokenised by our PCI-DSS-compliant payment gateway before any data leaves your device.

Technical and Behavioural Data

We automatically record technical data whenever you visit our platform. This includes your IP address, device type and model, operating system version, browser type, pages visited, session duration, and referral URL, collected through server logs and first-party cookies. Any correspondence with our support team or responses to Raxi Win surveys and promotions are retained separately as communications data.

How We Use Your Information

Account Management and Service Delivery

Your personal and payment data is used to register and administer your Raxi Win account, verify your identity under India's Know Your Customer (KYC) framework, and process all financial transactions. Deposits made via UPI instruments, including PhonePe, GPay, and BHIM, are reconciled in real time, and confirmed winnings are credited to your nominated account or UPI VPA typically within one business day.

Legal Compliance and Fraud Prevention

We process personal data to fulfil our obligations under the Information Technology Act, 2000 and the IT (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011. Transaction records are retained for the minimum period prescribed by applicable legislation. Behavioural and technical data is continuously monitored to detect account takeover attempts, collusion, bonus abuse, and other fraudulent conduct that could harm users or compromise platform integrity.

Marketing and Analytics

With your prior consent, Raxi Win may send promotional communications about new games, bonuses, and seasonal offers via SMS, email, or in-app push notification. You may withdraw this consent at any time through your account notification settings or by clicking the unsubscribe link in any marketing message, without affecting the lawfulness of processing that occurred before withdrawal. De-identified, aggregated usage data is used to improve platform performance and develop new features; no individually identifiable decisions are made from this analysis.

Your Rights

Access, Correction, and Portability

You have the right to request a copy of the personal data Raxi Win holds about you and to receive it in a commonly used, machine-readable format. If any information is inaccurate or incomplete, you may update it directly in your account settings or submit a written correction request to us. We will process verified correction requests within 15 working days.

Withdrawal of Consent and Erasure

You may withdraw your consent to marketing communications at any time without affecting the lawfulness of earlier processing. Where your personal data is no longer necessary for the purposes described in this policy and is not subject to a statutory retention requirement, you may request its deletion. We will confirm the outcome of all erasure requests in writing.

Grievance Redressal

If you consider that your personal data has been processed in breach of applicable law, or that your rights have not been upheld, you may raise a formal grievance with our designated Grievance Officer. Raxi Win will acknowledge all grievances within 48 hours and endeavour to resolve them fully within 30 days, consistent with the requirements of Indian data protection legislation.

Contact Us

For privacy queries or to exercise any right set out in this policy, email us at [email protected]. We aim to respond to all requests within 5 business days.